Terms & conditions

A plain-English working draft. It reflects how Leeward intends to work, but it should be reviewed by a qualified adviser before it forms part of a signed agreement. Where a written proposal or contract for a specific project differs from these terms, that document takes precedence.

1. Who we are

“Leeward”, “we”, “us” and “our” refer to Leeward Studios, a web design and development studio based in the United Kingdom, trading as a sole practitioner. You can reach us at fcc25@ic.ac.uk. “You” and “your” mean the client engaging us to design, build or maintain a website.

2. Our services

We provide website design and build, booking-engine integration or development, and ongoing care and maintenance. The precise scope of any engagement is set out in a written proposal agreed with you before work begins. Anything not described in that proposal is out of scope until agreed separately.

3. Quotes and scope

Following an introductory call we provide a written quote for a defined scope of work. A quote is valid for 30 days. Once accepted in writing, the price is fixed for that scope — we do not bill by the hour. Work you request beyond the agreed scope is quoted separately and added only with your written approval.

4. Payment

• Unless agreed otherwise, a 50% deposit is payable before work begins, with the balance due on completion and before the site is published to your live domain.
• Care-plan fees are billed monthly in advance and continue until cancelled under section 9.
• Invoices are payable within 14 days. We reserve the right to pause work on overdue accounts.

5. Your responsibilities

To keep a project on schedule you agree to provide content, images, brand assets and timely feedback, and to ensure you have the rights to any material you supply to us. Delays in providing these may move agreed timelines.

6. Timelines

We give an indicative schedule with each proposal and work to it in good faith. Timelines depend on prompt feedback and content from you, and on third parties such as booking-engine or hosting providers, and are estimates rather than guarantees.

7. Revisions

Each project includes a reasonable number of revision rounds, stated in the proposal, to refine the agreed design. Substantial changes of direction after a design is approved may be treated as additional scope.

8. Intellectual property

On receipt of final payment, ownership of the completed website design and the custom code we produce for you transfers to you. Until then it remains ours. This transfer does not include third-party components — fonts, stock photography, libraries, plugins and booking engines — which remain licensed under their own terms. We may display the completed work in our portfolio and marketing unless you ask us in writing not to.

9. Care plans, hosting and cancellation

Our care plan is a flat monthly fee covering hosting, updates, seasonal refreshes, content and rate changes and same-week fixes, for as long as we host your site. Either of us may cancel the care plan with 30 days' written notice. On cancellation we will help you migrate the site to another host; hosting and included maintenance end when the plan ends.

10. Third-party services

Your site may rely on services we do not control, including hosting (Netlify), scheduling (Cal.com), booking engines and payment processors. Their own terms apply and we are not liable for their availability, changes or charges.

11. Liability

We take care to deliver work to a professional standard, but we do not guarantee specific booking volumes, revenue, search rankings or other commercial outcomes. To the extent permitted by law, our total liability arising from an engagement is limited to the fees you have paid us for it. Nothing in these terms limits liability that cannot be limited by law. Neither party is liable for delays or failures caused by events beyond reasonable control.

12. Confidentiality

Each party will keep confidential any non-public information shared for the purpose of the work and use it only to carry out the engagement.

13. Governing law

These terms are governed by the laws of England and Wales, and disputes are subject to the exclusive jurisdiction of its courts.

14. Changes to these terms

We may update these terms from time to time; the version in force for your project is the one in effect when your proposal is accepted. Questions? Write to fcc25@ic.ac.uk.